wlend has served thousands of customers in the past few years. As evidenced by our ratings online, our customers have loved us. They have also been wonderful to us, and understanding and trusting.
But, of course, rentals is fraught with risk. We have our own internal process by which we assess whether we must rent out a product to a customer. It has held us in good stead overall. But, sometimes we get bad customers. There is a whole spectrum of them. Customers who cancel at the last minute, make our delivery guys wait for hours, damage lens caps, lose a camera, or even steal a camera! Though it is a pleasure to serve delighted customers, such bad apples, however small in proportion, leave a very bad taste. Many other camera rental companies have had to shut down because of one single bad transaction!
We are creating this page to list out customers who have behaved seriously badly with us. Not just making our delivery guys wait, or leaving a small scratch on the camera body. But, customers who have taken no accountability for their actions. Who, despite knowing fully well the costs of products, and how it affects the running of a company, have behaved callously.
This is not a decision we are taking easily. In fact, we have contemplated this decision multiple times but have shied away from it, because it has the ring of authoritarianism to it. Customers share information with us, which is private. We shouldn't be casual about it. But, on the other hand, camera rentals has gone mainstream, and it isn't the niche market it was. So, it is no longer genuine photography enthusiasts, who understood the difficulties of running such a business and thus behave nicely, who are renting from us.
We want this list to be a disincentive for people to behave badly with us. If a company behaves badly, one can always leave a review online. If a customer behaves badly, and rental companies are especially susceptible to this, there is no forum for redressal. So, here is the list, with some additional details of each transaction.
1. Supritha Pramod
Date of Booking: 13/02/2021
Delivery date: 17/02/2021
Scheduled Pick up Date: 18/02/2021
A male (Prathik P) and a female (Supritha P) operate together. Supritha was the person who made the booking.
On 17th at 6 PM she messaged saying she wants to extend for two days.
20th feb morning she messaged saying will extend until monday as there vehicle break down. They didn't make any payment.
21st they sent a message saying netbanking doesn't work.
23rd he sent a message we have met with an accident.
Prathik's Aadhaar number is 315837015674. Supriya's PAN number is FQMPS8895C. Supriya's phone number is 9900434313 and Prathik's is 7619287393.
We found out that we weren't the only people they have defrauded. They are habitual offenders. They cheated a priest at ISKCON of some online order he had made. They robbed jewellery of an unsuspecting woman. We were told there are active cases against these individuals in some police station in Mangalore.
When we went to the house where we delivered the cameras, the neighbours complained about how these we unethical people. They had vacated the house without informing the landlord and owing them a lot of rent. They hadn't even returned the keys to the landlord.
All this has left a very bad taste in our business. Due to this terrible behaviour, we have had to be much more strict about new customers we rent out our cameras to. Several new customers will now be turned down, because of this experience.
We have made all the details public because we want everyone to know about these people. If you come across these people and know where they stay, please inform us. We can pass on this information to the police, who are looking for them anyway.